Privacy Policy

1. Introduction

Welcome to Simply OnSite, a field service management platform operated by Data Apples Corporation ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Information You Provide to Us

• Account Information: Name, email address, phone number, company name, and password when you create an account
• Profile Information: Job title, profile photo, and other information you choose to add to your profile
• Customer and Contact Data: Information about your customers, including names, addresses, phone numbers, and service history
• Payment Information: Credit card details, billing address, and payment history (processed securely through our payment processors)
• Communications: Information you provide when you contact our support team, participate in surveys, or communicate with us
• Work Order Data: Information about service requests, job details, photos, signatures, and notes

2.2 Information We Collect Automatically

• Usage Information: Details about how you access and use our Services, including pages viewed, features used, and actions taken
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Location Information: GPS coordinates and location data when you use our mobile app (with your permission)
• Log Data: Server logs, error reports, and performance data
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

• Information from integrated services (e.g., QuickBooks, Google Calendar, payment processors)
• Marketing and analytics partners
• Publicly available sources

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Providing, maintaining, and improving our Services
• Processing transactions and managing your account
• Enabling core features like scheduling, dispatching, and customer management
• Facilitating communication between you and your customers

3.2 Customer Support

• Responding to your requests, questions, and feedback
• Providing technical support and troubleshooting
• Sending service-related notifications and updates

3.3 Product Improvement

• Analyzing usage patterns to improve our Services
• Developing new features and functionality
• Conducting research and analytics
• Testing and monitoring the effectiveness of our Services

3.4 Security and Fraud Prevention

• Detecting, preventing, and addressing security threats, fraud, and illegal activity
• Verifying user identity and maintaining the integrity of our Services
• Enforcing our Terms of Service and other policies

3.5 Marketing and Communications

• Sending promotional materials and marketing communications (with your consent)
• Personalizing your experience with our Services
• Conducting surveys and collecting feedback

3.6 Legal Compliance

• Complying with legal obligations and responding to lawful requests
• Protecting our rights, privacy, safety, and property
• Resolving disputes and enforcing agreements

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us explicit permission to do so.

4.2 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (e.g., Microsoft Azure)
• Payment processors (e.g., Stripe, PayPal)
• Email service providers
• Analytics and monitoring services
• Customer support tools

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information and use it only for the purposes we specify.

4.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal processes (e.g., subpoenas, court orders)
• Government or regulatory requests
• Protecting our rights, property, or safety, or that of others
• Investigating potential violations of our Terms of Service

4.5 Aggregated Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other purposes.

5. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption: We use 256-bit SSL/TLS encryption to protect data in transit
• Secure Storage: Data at rest is encrypted using industry-standard encryption methods
• Access Controls: Role-based access controls limit who can access your information
• Authentication: Multi-factor authentication options to protect your account
• Regular Audits: We conduct regular security audits and assessments
• SOC 2 Compliance: Our security practices are independently audited
• Employee Training: Our staff receives regular security and privacy training

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will promptly notify you of any security breach as required by law.

6. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account Information: Retained while your account is active and for a reasonable period after closure
• Transaction Data: Retained for at least 7 years to comply with financial regulations
• Customer Data: Retained according to your preferences and legal requirements
• Log Data: Typically retained for 90 days unless needed for security or legal purposes

When information is no longer needed, we will securely delete or anonymize it. You may request deletion of your data at any time, subject to legal and contractual obligations.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity and improve your experience.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Services to function properly (e.g., authentication, security)
• Performance Cookies: Help us understand how you use our Services and identify areas for improvement
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

7.2 Managing Cookies

Most browsers allow you to control cookies through their settings. You can typically:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Clear cookies when you close your browser

Note that disabling certain cookies may affect the functionality of our Services.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

• Request access to the personal information we hold about you
• Request a copy of your data in a portable, machine-readable format

8.2 Correction and Updates

• Update or correct inaccurate or incomplete information
• Access account settings to modify your profile information

8.3 Deletion

• Request deletion of your personal information (subject to legal obligations)
• Close your account at any time from account settings

8.4 Restriction and Objection

• Restrict or object to certain processing of your information
• Opt out of marketing communications

8.5 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any email or by updating your communication preferences in your account settings. Note that you will still receive service-related communications.

8.6 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@simplyonsite.com or use the contact information below. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure that such transfers comply with applicable data protection laws and that your information receives an adequate level of protection. We use:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Other legally approved transfer mechanisms

10. Children's Privacy

Our Services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our Services

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: